 Frequently Asked Questions (FAQ) |
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| Shipping & Deliveries: |
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How quickly will my order arrive?
- On average, deliveries can be made in 5 days. We use Canpar for our deliveries, one of the most reliable companies in Canada. Of course, depending on the destination, this can vary by a day or so. Canada is a very large country.
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Is it possible to have a gift delivered on the exact day of my choice?
- If your gift is being delivered to someone in the city of Winnipeg (where we are located), yes, we will take care of it personally. Unfortunately, as a result of the vast distances involved, we cannot absolutely guarantee this service elsewhere in Canada. We will, however, make every attempt to do so.
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Could you explain your shipping and handling charges?
- All our shipping costs are based on Canpar's rate sheet plus $5 (CAD) handling per shipment. Remember: Orders over $100 (CAD) are eligible for free shipping.
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Why do you not ship to Quebec?
- As a result of Quebec's unique tax laws, we find that calculating their shipping and taxation requirements is a nightmare and would rather leave it alone. Besides, we don't speak or understand French.
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Why are there special shipping requirements for Nunavut, Northwest Territories, and the Yukon?
- Simply that our shipping company, Canpar, doesn't deliver there. However, we will make special arrangements with another
shipper for these locations at your request. Contact us for a quote.
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Will you ship to someone outside of Canada?
- Certainly! We will make special arrangements with another
shipper for these locations at your request. Customs and duties for any foreign country are the
responsibility of the purchaser. Contact us for a quote.
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| Policies & Procedures : |
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What are your Privacy Policies?
- We will respect your privacy. Any information we receive from you will be used only to serve you better. We do not sell, trade, or rent your personal information to anyone.
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Must I use PayPal?
- We would rather you did, yes; but we understand that
some people are uncomfortable with the process. Special arrangements
can be made by contacting us directly, and we can find a way that
satisfies you.
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What does it mean if I choose to "Enhance my Gift"?
- If you desire, your gift will be tastefully wrapped,
including ribbon. In addition, you may chose to include a small bear
and/or chocolates. These will be used to enhance the decorating of your
wrapped gift. A handwritten card with your personalized message will be
added to the outside of the gift package to complete the overall
presentation.
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| Using this Site: |
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What if I want to buy more than one gift at a time?
- To purchase more than one identical gift with identical enhancements and/or message, to be shipped to the same address, please enter the number of gifts into the Quantity box above.
- To purchase more than one identical gift with different enhancements and/or message, to be shipped to the same address, please fill out the first order and click the Add to Cart button above. Then, return to this page to add the next gift.
- To purchase gifts to be delivered to separate addresses, please complete checkout for each shipping address separately.
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What if I want to change something that's already in my shopping cart?
- To Delete an item from your cart, click on that item's Delete box in the cart to place a check mark in it, then click the Update Cart button.
- To change the quantity of an item, enter the correct number into the Quantity box, then click the Update Cart button.
- To Edit the message or enhancements for an item, please Delete it and add it back into the cart as usual.
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I'm having trouble navigating the site. Can you help me?
- Yes, please contact us through our online form or e-mail. We can talk you through the process.
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